Customer Service Representative

Full-time
Summerville
Posted 2 months ago

Customer Service Representative

Summerville, SC

American Tactical, Inc. has an immediate need for Warehouse Associates.

Duties:

  • Answer select inbound Customer Service calls and emails
  • Provide Return Authorizations for warranty and return services
  • Coordinate SKU and information maintenance with Purchasing & Marketing staff
  • Assist in Product maintenance and order processing for the ATI Website

 Qualification:

  • Must be able to learn and correctly perform Sales & Customer Service department processes in Great Plains and Microsoft Excel.
  • Must be willing to sit at a desk in front of a computer for 8+ hours a day.
  • May be required to travel to shows for extended periods and work weekends.
  • Must have good communication skills and attention to detail.
  • Shows a high level of accountability for product, performance and personal responsibility.
  • Good punctuality and attendance.
  • Strong time management skills.
  • Strong sense of personal responsibility
  • Mature attitude.
  • Pride in work.
  • Willingness to work overtime / Saturdays if needed.
  • Ability to multitask and remain flexible.
  • Attention to detail – Quality and organization are of the utmost importance.
  • Ability to work well in a fast-paced environment with times of high stress and volume.
  • Must work well in a team environment and maintain good communication skills.
  • Ability to use good judgment and logic.

Physical Requirements:

  • Must be able to sit for extended periods of time.

Education:

  • High School Diploma or equivalent (required)

Job Features

Job CategoryCustomer Service

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